Terms of Service

1. Requests, confirmation and payment

• Sending a request on this website is not an order or a reservation. Your preferred date is a preference. We call you to confirm the delivery (or estimate-visit) date before anything is scheduled.
• Payment is arranged after the office confirms your order, through a secure payment link we send you. Nothing is charged on this website.
• Prices: 15-yard $595, 30-yard $795, plus New Jersey sales tax of 6.625%, shown as its own line. The tax and total shown with your request are an estimate; the amount due is the one on your payment link.
• Online requests are for addresses in Atlantic County, NJ. Other areas, contractor and recurring work, moving and demolition are priced by quote.
• You can send a request or call at any hour. Deliveries, pickups and estimate visits happen Monday to Friday, 9 AM to 5 PM.

2. What's included

• 15-yard: 2 tons and 7 days. 30-yard: 3 tons and 7 days. The days count from the delivery date.
• Weight over the included tons is $125 per ton, based on the disposal facility's weight.
• Each day past the included seven is $20.
• No per-item surcharges. Mattresses, TVs and similar items are charged by weight like everything else.

3. Charges after delivery

Weight over the included tons ($125/ton), days past the included seven ($20/day), a blocked delivery or pickup ($150), and cleanup costs or fines caused by prohibited items are billed after pickup. We tell you what each charge is for. If you chose to save your card when you paid, we may charge it; otherwise we send a secure payment link.

4. What can't go in

Prohibited: paint, chemicals and solvents, batteries, propane tanks, asbestos, oils, hazardous waste and tires. If a prohibited item is found, you pay the cost of removing it and any fines that result.

Approval first: heavy materials — dirt, concrete, brick, shingles and tile — need our approval before they go in the can. Call (830) 287-5865.

5. Loading

• Nothing may be loaded above the top rail of the can. An overfilled can isn't safe to haul.
• Anything above the rail is taken out and left on the property before we haul.

6. Placement, permits and surfaces

• You confirm you have the right to have the can placed where you ask us to put it.
• Permits for placing a can on a street or other public space are your responsibility.
• You are responsible for any damage to driveways or other surfaces under or around the can.
• You don't need to be present for delivery or pickup.

7. Blocked delivery or pickup (dry run)

If we can't deliver or pick up because the spot is blocked — a car, a locked gate, debris, low wires or low branches — there is a $150 trip fee.

8. Cancelling or rescheduling

Before your order is confirmed and paid, you can change or withdraw a request at no charge — just call or reply to our message.

Once an order is confirmed and paid:

• Free cancel or reschedule until 5:00 PM (New Jersey time) the day before delivery. Call (830) 287-5865.
• Cancelling after that and before delivery: a $150 trip fee is kept and the rest is refunded.
• No refund after delivery.
• If we have to move your delivery, we will text or call with the nearest open times. You can pick one or cancel for a full refund.

9. Texts and email

• We reply to your request by phone or email. A copy of what you sent goes to your email.
• Text messages are optional. We text you only if you check the separate texting box. You can request, order and get every service without agreeing to texts — texting consent is never a condition of purchase. The details are in the SMS terms below.

10. SMS terms

• Program: CTR Junk Removal & Roll Off service texts.
• What we send: texts about your request or order — confirming we received it, scheduling and delivery updates, payment links, and replies to your questions. No marketing.
• From: (609) 710-9674. Calls stay on (830) 287-5865.
• How often: message frequency varies, typically 1–5 messages per job.
• Cost: message and data rates may apply.
• Stop: reply STOP at any time. You'll get one message confirming you're unsubscribed, and no more texts. Reply START to opt back in.
• Help: reply HELP, call (830) 287-5865, or email info@ctrjunk.com.
• Optional: consent to texts is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.
• How we handle your number and consent: see the Privacy Policy.

11. Junk removal

An estimate visit is free and creates no obligation; we call to set the day. The price for the haul is agreed with you before any work begins.

12. Changes and contact

If these terms change, the version in effect when your order was confirmed applies to that order. Questions: (830) 287-5865 or info@ctrjunk.com.